Shipping Policy

VELISSE™ uses third-party fulfillment partners, including CJdropshipping, to process and ship customer orders.

Order Processing

Orders are typically processed within 2–5 business days. Processing may be faster when inventory is already stocked in a CJ warehouse and may take longer if the item must first be purchased or transferred from a supplier.

Processing time is separate from transit time.

United States Shipping

For U.S. orders, we prioritize fulfillment from available U.S. warehouse inventory when possible. Delivery speed depends on the warehouse, destination, carrier, and shipping method available for the order.

When U.S. warehouse inventory is available, delivery is generally faster than international fulfillment. If U.S. inventory is unavailable, an order may be fulfilled through another CJ warehouse or shipping route.

Because carrier and warehouse availability can change, delivery estimates shown at checkout or in tracking updates are estimates and are not guaranteed.

International Shipping

International delivery times vary by destination, shipping route, customs processing, local carrier conditions, and product availability. Some orders may ship from warehouses outside the destination country.

Tracking

Tracking information is provided after the fulfillment partner processes and dispatches the shipment. Tracking numbers may take a short period to begin showing carrier movement after they are created.

If your order has already shipped, please allow time for the carrier's tracking system to update.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage charges, or other fees imposed by the destination country. Unless otherwise stated at checkout, these charges are the responsibility of the recipient.

Delays

Shipping delays may occur because of inventory availability, supplier delays, holidays, severe weather, customs inspections, carrier disruptions, incorrect or incomplete addresses, or other circumstances outside our direct control.

If an order is significantly delayed, contact us and we will review the available fulfillment and tracking information with our shipping partner.

Incorrect Shipping Addresses

Please review your shipping address carefully before submitting your order. Contact us as soon as possible if you notice an error. Once an order has entered fulfillment or shipped, we may not be able to change the delivery address.

Lost, Damaged, or Incorrect Orders

If your package arrives damaged, contains the wrong item, or appears to be lost in transit, contact us promptly with your order number and supporting photos or tracking information when applicable. We will review the issue and work with our fulfillment partner to determine the appropriate resolution.